It may be a line made famous by the IT crowd and recognised with a knowing smile by anyone in the IT and telecoms industry but you might be surprised at how often this simple action can actually do the job. Seriously.

 

In a world where we expect instant gratification – whether it’s receiving emails, transferring money or making online purchases – and are more reliant on mobile technology than ever before, we understand the frustration when something doesn’t work. We get it too.

 

We receive numerous calls every day from clients experiencing problems with their mobile phones and nine times out of ten they can be easily resolved. “My phone is not receiving emails”, “My phone won’t work abroad” and “Some of my calls are going straight to voicemail” are typical of issues raised.

 

If simply turning the device off and then on again doesn’t do the job, a simple hard re-set (removing the battery and SIM card and re-booting) might well be enough to resolve the problem. And there’s good reason for this. When re-booted, the SIM card logs back on to the network for the first time, refreshing all its services.

 

Thinking ahead and making sure there are no bars or data caps in place when you go overseas (unless you want them) will ensure everything continues to work as normal abroad and making sure you have an up to date SIM that is 3G enabled (if your phone is 3G) should eliminate any problems receiving calls or calls going straight to voicemail. With mobile technology constantly advancing, old, out of date handsets will need to be replaced eventually, as will SIM cards.

 

So you may think it’s simply a line from an IT ‘geek’ but turning your phone off and on again could actually do the job. And when it doesn’t … well, that’s what we’re here for!